Directors and Managers Guide
Let’s be honest: in the fast-paced world of regional healthcare, no director or manager has time to hunt through an endless labyrinth of PDFs for a single policy.
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We designed the Directors and Managers Guide as the ultimate "just-in-time" digital companion and a bespoke, comprehensive resource for every leadership level across the WA Country Health Service.
Think of it as a GPS for leadership because it provides exactly what they need at the precise moment they need it. This allows leaders to spend less time searching and more time leading.
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Expertly curated and highly interactive, this guide replaces information overload with streamlined clarity.
Whether it is a quick refresh on a clinical protocol or a deep dive into operational management, we made sure the answers are only a few clicks away. Professional, intuitive, and just a little bit clever, it is the modern toolkit for leaders who have no time to waste but a whole service to run.
The Challenge
We were approached to rescue a project that had grown into a 400-page behemoth. While the original content was thorough, its sheer volume made it inaccessible for the very people who needed it most. Our mission was to transform this dense forest of information into a streamlined, high-utility resource suitable for everyone from frontline supervisors to high-level executives.
The Design Process
We utilised an enhanced P+ADDIE framework, ensuring every phase of the redevelopment was grounded in data and aligned with the overarching organisational strategy.
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Planning: We established a clear roadmap, defining critical milestones and deliverables to ensure a seamless transition from the trial phase.
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Analysis: We conducted a deep-dive audit of the pilot resources, identifying learning gaps and uncovering opportunities to elevate the content for a national audience.
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Design: We architected a sophisticated learning journey, moving from high-level frameworks to detailed storyboards, prototypes, and technical design specifications.
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Development: Produced premium suite of resources, including the core curriculum, interactive pre-requisite eLearning, and comprehensive guides for facilitators and learners.
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Implementation: Provided a turnkey solution to the Learning & Development Manager, including a robust implementation plan for a smooth rollout.
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Evaluation: To measure success, a high-level reporting framework was developed based on the Kirkpatrick-Phillips model, focusing on measurable impact and ROI.
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The Solution: A Hybrid Excellence Model
The redeveloped program is a 12-month hybrid journey delivering high-touch training to front-line and aspiring leaders annually. This multi-modal experience integrates:
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Immersive eLearning for foundational knowledge.
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Synchronous Workshops (In-person and Virtual) for collaborative leadership practice.
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Rigorous Formal Assessments mapped directly to the Diploma of Leadership and Management, ensuring participants emerge both confident in their skills and formally qualified.
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Our Toolkit
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Authoring: Articulate Storyline 360 & Rise
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Visual Design: Adobe InDesign, Illustrator & Canva
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Architecture: Strategic Curriculum Mapping & LMS Integration
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